Queue Management System Market is segmented By Type (Virtual Queuing and Linear Queuing), By Deployment (On-Premises and Cloud), and By Application (Hospitals and Clinics, Banks and Financial Institutions, Retail Outlets, Private Utility Service Providers/Airline Check-In Counters, Self-Service Restaurants, Government Offices, Telecom Service Centers, and Others) and Region (United States, Canada, Mexico, South America, France, Germany, Italy, Spain, United Kingdom, Russia, China, India, Philippines, Malaysia, Australia, Austria, South Korea, Middle East, Japan, South Africa, Rest of World)
Queue Management System Market size was estimated at $XX billion in 2020 and is expected to reach $557 million by 2028, growing at a CAGR of 4.19% during the forecast period of 2021 to 2028.
A queue management system monitors and regulates the movement of people inside an organization to reduce end-user wait times. It contributes to the elimination of lengthy lines, the increase of staff efficiency, the reduction of customer complaints, the collection of valuable data, and the enhancement of the businesss image. Additionally, it is utilized to monitor and regulate lines, increase employee productivity, and improve the customer experience. It is the most effective method of managing client connections behind the counter. It helps not just the clients but also all participants, including visitors, members, and others. A queue management system decreases actual and perceived wait times for visitors, eliminates the possibility of visitors joining the incorrect line, assists the manager by improving working conditions and evaluating customer behaviour, and enables administrators to track job performance and organize more effective resource planning.
The COVID-19 epidemic has accelerated churn and shaken virtually every business. The lockdown is having a detrimental effect on global production, supply networks, logistics, and the continuation of operations for numerous industries. Manufacturing, warehousing, and retail and consumer products all face significant challenges. Although necessary products are excluded from the lockdown, the availability of essential products has been hindered by a staff shortage to operate on manufacturing lines, supply networks, and transportation. By early 2021, the scenario is likely to stabilize, while demand for QMS solutions is likely to rise, owing to the rising desire for better customer experience and the ability to develop a tailored interaction with prospects. Numerous industries are already intending to adopt a varied array of QMS solutions and services to support digital transformation projects by addressing mission-critical procedures, streamlining operations, and authenticating user identities. Reduced operating costs, improved customer experiences, fraud prevention and control, enhanced authentication procedures and processes, and quicker ultimate decision are likely to be the primary business and operational goals driving the QMS markets adoption.
Queue Management System Market Growth and Trend
The worldwide queue management system market is very fragmented at the moment, with several local participants. Domestic competitors, especially sole proprietorships, are dominating the worldwide market.
The adoption of artificial intelligence, the fast expansion of IoT and wireless communication technology, and the implementation of intelligent infrastructure are the primary trends propelling the worldwide queue management system market. In recent times, infrastructure development has accelerated, with global policymakers placing a premium on the construction of sustainable infrastructure. Future market growth is projected to be guided by concepts such as intelligent infrastructure enabled by several technical developments. The pandemics emergence fundamentally altered how people connect and live. The increasing adoption of smart gadgets has compelled civilizations worldwide to become more structured. As a result, new constructions place a premium on human resource management. This emphasis has given the queue management system market a substantial boost. Innovative city development will result in commercial buildings, public and corporate areas, and more. All of this is expected to increase demand for QMS and provide new installation possibilities.
The cloud-based deployment will account for the lions revenue share in the worldwide queue management system market. The rise of cloud-based segments is being fueled by increased digital transformation across industries, global internet and mobile device adoption, and the usage of big data.
Queue Management System Market Segmentation
The queue management system market is segmented by type, deployment, and application. Based on type, the market consists of virtual queuing and linear queuing. Based on deployment, the market is segmented into on-premises and cloud-based system. Based on application, the market is divided into hospitals and clinics, banks and financial institutions, retail outlets, private utility service providers/airline check-in counters, self-service restaurants, government offices, telecom service centers, and others.
Queue Management System Market Country Analysis
North Americas market growth is influenced chiefly by the strong demand for queueing solutions in the United States. The push toward social distancing solutions is fueling the popularity and acceptability of queuing solutions among all segments. North America will continue to be the markets largest revenue generator. Latin America is expected to expand at the fastest rate throughout the projection period. The call will be driven by rising advancements in IoT technology in the area and broad awareness and acceptance among consumers. Europe was the second biggest revenue contributor to the worldwide queue management system market in 2018, owing to widespread acceptance of technologically sophisticated goods and increased infrastructure expenditures. The Asia Pacific queue management system market is expected to develop at the fastest rate in the future, owing to a growing population base and increased technological understanding.
Queue Management System Market Share and Competition
The major players operating in the global queue management system market are Seehash Softwares, Lavi Industries, Advantech, AKIS Technologies, ATT Systems, Skiplino, QLess, Q-Matic, AURIONPRO, XIPHIAS Software, and QMinder.
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Industry Segmentation and Revenue Breakdown
Type Analysis (Revenue, USD Million, 2021 - 2028)
• Virtual Queuing
• Linear Queuing
Deployment Analysis (Revenue, USD Million, 2021 - 2028)
Application Analysis (Revenue, USD Million, 2021 - 2028)
• Hospitals and Clinics
• Banks and Financial Institutions
• Retail Outlets
• Private Utility Service Providers/Airline Check-In Counters
• Self-Service Restaurants
• Government Offices
• Telecom Service Centers
Region Analysis (Revenue, USD Million, 2021 – 2028)
• North America
o United States
• South America
o United Kingdom
• Asia Pacific
o South Korea
• Middle East
o GCC C ountries
o South Korea
• South Africa
• Rest of World
Queue Management System Market Companies
• Seehash Softwares
• Lavi Industries
• AKIS Technologies
• ATT Systems
• XIPHIAS Software
• United States Queue Management System Industry Research Report
• Europe Queue Management System Industry Research Report
• Asia Pacific Queue Management System Industry Research Report
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